Returns must be made within 30 days of the invoice date of your purchase. If you return a product to us, we will refund your purchase price minus applicable restocking fees. Non-defective returns are subject to a 25% restocking fee, as we can no longer sell the product as new. We will not accept returns on obviously used product.
You are responsible for the cost of return shipping and handling unless an error was made on our part.
All returns must include a Return Merchandise Authorization Number (RMA#). Packages without a RMA# will not be accepted. The RMA# enables us to coordinate your return with the receiving, technical and customer service departments to get the fastest response to your needs. RMA# requests are made by emailing firstname.lastname@example.org or calling 877-572-4626.
Returned items must be in original packaging, in as-new condition with the original packing slip, all warranty cards, manuals and accessories. No refunds or exchanges will be made without the original packaging and accessories. We will process your return as quickly as possible, but please allow up to 20 business days for your return to be processed and your card to be credited once your return has arrived.
Returns are normally completed much faster than this, but we must verify each unit for completeness and validate its condition before we issue a credit.
Generally you can browse through our website without giving us any information about yourself. We do not collect personally identifying information about any individual site users, except when knowingly provided by such individual.
For example, we collect information to process orders on the site. This information is used for delivery of such merchandise or services which may involve affiliated 3rd party organizations, shipping and fulfillment companies, banks, and financial institutions. This information is not used by these organizations for marketing or other purposes not related to the delivery of services or merchandise. Information that we collect is not sold or shared with any other organization.
We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there, but we do not link your IP address to any personal information. Like many commercial websites, we use a standard technology called a "cookie" to collect information about how you use our website, and to track any products that you add to your shopping cart.
When you email us, or use your email in an order or contact form, we will not share it with other companies. We only use them to respond to your inquiry, give you updates on your order, or other relevant correspondence. We don't spam and we will never share your email address or information with any unaffiliated third party agency.
Information we collect is stored securely to prevent data loss by electronic hacking. We do not store any credit card numbers or financially sensitive information.
For any questions concerning our return, refund, shipping, or privacy policies, or to opt out of communications, please contact us by:
email at: email@example.com
telephone at: 877-572-4626.
or by mail at:
14676 SE 82nd Dr
Clackamas, OR 97015